We are seeking an enthusiastic highly motivated, technology proficient and commercially aware Account Manager to join our established hard-working team based at our Head Office.

Success in this role will be demonstrated through hitting revenue targets, being a positive and active team player in the IT management team, working within the best practice methodologies of delivering IT services from in-house and supplier provided services as a seamless team deliverable from our key accounts. The role requires the ability to develop, grow and nurture positive relationships with designated customer organisations.

Responsibilities:

The role will encompass a variety of sales driven tasks including, but not limited to:

• Drive service improvement and customer satisfaction

• Drive new revenue streams from assigned accounts

• Participate in the customer’s IT Management Team, to manage the delivery of IT related service to meet the requirements of the business

• Create new revenue from assigned account base by managing and driving change requests, new project work and ensuring the appropriate support fees are being charged through regular review of consumption

• Ensure SLA’s are measured and achieved, and client expectations are met (or exceeded)

• Identify and lead service improvement and efficiency initiatives

• Working with the customer’s IT budget holder, plan the budget for in-scope contracts and services

• Build service relationships with both customers and internal/external service teams

• To facilitate supplier and customer service review meetings

APPLY!